NovaBank digital onboarding
Built a compliant, mobile-first onboarding platform in 10 weeks that scaled to 200k users with zero downtime.
10 wks to MVP200k users
Insights & Case Studies
Real problems. Real tech. Measurable outcomes.
We measure our success in your business outcomes. Explore how ThalaivanTech turns ambitious ideas into results that show up on the bottom line.
Featured · Custom AI Agent
Helix Health: a custom AI claims-triage agent that cut processing time by 73%
A leading health-tech provider was drowning in manual insurance-claim triage. ThalaivanTech designed, trained, and deployed a secure, domain-specific AI agent that transformed their operations in a single quarter.
The Problem
Claims analysts manually reviewed thousands of unstructured documents daily. Average triage took 11 minutes per claim, backlogs stretched for weeks, and error rates from fatigue were climbing. Scaling meant hiring — expensive, slow, and hard to sustain.
The Solution
We fine-tuned a domain-specific LLM on anonymized historical claims and built an autonomous agent with RAG over policy documents. It classifies, extracts, and routes each claim — with confidence scoring, human-in-the-loop review for edge cases, and full audit logging on private, HIPAA-aligned infrastructure.
The Business ROI
The agent now triages 92% of claims automatically. Processing time dropped from 11 minutes to under 3, backlogs were eliminated, and the engagement paid for itself within the first quarter — freeing analysts for high-value work.
73%
Faster triage
92%
Auto-classified
1 Qtr
Payback period
$2.4M
Annual savings
Fine-tuned LLM
RAG
.NET / Blazor
Private Endpoints
Human-in-the-loop
HIPAA-aligned
"Their custom AI agent cut our claims triage time by 73%. The ROI paid for the entire engagement in the first quarter." — Marcus Reid, COO, Helix Health
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Perspectives
Ideas worth your time
Shipping AI agents to production
What separates a demo from a dependable agent — evaluation, guardrails, and human-in-the-loop design.
Talk to us →Modernization without the big bang
A pragmatic, incremental path to cloud-native that de-risks migration and proves value early.
Talk to us →Outcomes over output
How to structure engagements so every sprint maps to a measurable business result.
Talk to us →